Terms of Service

By requesting service, you authorize OnCall Device Repair to inspect your device and perform the repair you approve.

We will obtain your approval before performing additional work that increases the quoted price.

Some repairs may require additional diagnostics, specialized equipment, or off-site service. We will explain the situation and obtain your approval before taking the device off-site.

Customers are responsible for backing up their data before service. We are not responsible for lost or corrupted photos, contacts, applications, files, or other data.

Opening or repairing a device may affect its original water-resistant seals. We cannot guarantee that a repaired device will remain water-resistant or waterproof.

Deposits or payments for special-order parts are non-refundable once the part has been ordered. Completed repairs are non-refundable.